1. Who we are
HelperHive ("we") is a marketplace app connecting employers with household helpers in the Philippines. It is operated by Laurel Lasic, an individual developer based in the Philippines, who is responsible for your personal data. For privacy matters, contact: helperhivesupport@gmail.com
2. What we collect
We deliberately collect as little as possible:
- From your Google or Facebook sign-in: your name, email address, and profile photo.
- Your chosen role (employer or helper) and, for helpers, the profile details you enter: skills, rate, work schedule, and a short bio.
- Your city-level location only — either detected once from GPS or picked manually. GPS coordinates are used in memory only to determine your city name and are never stored. We never collect or store your street address, barangay, ZIP code, phone number, or government IDs.
- Content you create in the App: messages, reviews, and reports.
- A device token for push notifications (Firebase Cloud Messaging).
- App usage and interaction data — which screens you view and features you use — collected through Google Analytics for Firebase and linked to an app-generated identifier. This helps us understand how the App is used. It does not include your name, email, or precise location.
- Crash and diagnostic data — error reports, plus your device model and operating-system version — collected through Firebase Crashlytics if the App crashes, so we can diagnose and fix the problem.
3. How we use your data
To operate the App: showing your profile to potential matches in your city, enabling chat, delivering notifications, displaying reviews, and keeping the community safe (report handling). We also use anonymous usage and crash data to understand how the App is used and to diagnose and fix problems, so we can improve it. We do not sell your personal data to anyone.
4. Sign-in providers
When you sign in with Google or Facebook, we receive only your name, email, and photo from them. We never see your passwords. Google's and Meta's own privacy policies govern their handling of your login.
5. Advertising
The App shows banner and optional rewarded video ads served by Google AdMob. AdMob may use your device's advertising identifier to show relevant ads. If you are in the United Kingdom, the European Economic Area or Switzerland, we ask for your consent through Google's consent message before any ads are loaded; if you do not consent, you may still see non-personalized ads. You can change your choice at any time in Profile → Privacy & Security → Ad privacy choices. Everywhere, you can reset or delete your advertising ID and opt out of personalized ads in your device settings (Settings → Google → Ads on Android). We do not share your HelperHive profile data with advertisers.
6. Where your data lives
Your data is stored in and processed by Google Firebase (Authentication, Cloud Firestore, Cloud Messaging, Analytics, and Crashlytics), encrypted in transit. Our main database is located in Singapore, and Google may process data in other countries where it operates. Access is restricted by security rules so that, for example, only chat participants can read their messages.
7. Sharing
We share data only with: (a) other users, as part of how the App works — your profile is visible to signed-in users, and your messages to their recipients; (b) our service providers Google Firebase and Google AdMob, as described above; and (c) authorities, if required by law.
8. Retention and deletion
We keep your data only while your account exists. You can permanently delete your account at any time from Profile → Privacy & Security → Delete Account, or by emailing helperhivesupport@gmail.com. Deletion is immediate and cannot be undone: we erase your profile, your helper listing, your blocked-users list, your notification device tokens, and your sign-in account — your name, email, profile photo, and city — so we can no longer identify you.
Content that also belongs to another user is not erased, because it is their record too. In conversations you took part in, and on job posts you created (which are also hidden from the App), your name is replaced with "Deleted user." Some other items — reviews you wrote, applications you sent to other people's job posts, the sender name shown on messages you sent, and notifications generated by your activity — are retained with your display name only, never your email address or photo. If you would like any of these removed as well, email helperhivesupport@gmail.com and we will remove them manually.
We may also retain limited information where the law requires it or to prevent fraud and abuse. Full step-by-step instructions are on our account deletion page.
9. Your rights (Philippine Data Privacy Act of 2012, RA 10173)
You have the right to be informed, to access, correct, and delete your personal data, to object to processing, and to data portability. To exercise these rights, contact helperhivesupport@gmail.com. You may also lodge a complaint with the National Privacy Commission (privacy.gov.ph).
10. Users in the United Kingdom, EEA and Switzerland
If you use the App from these countries, the UK GDPR, the EU GDPR or the Swiss Federal Act on Data Protection may apply to you, and the following also applies.
Legal bases. We process your data (a) to provide the App you signed up for — your account, profile, messages, reviews and notifications (performance of a contract); (b) for our legitimate interests in keeping the community safe, handling reports, and understanding and fixing problems through usage and crash data, which you can switch off in Privacy & Security; (c) with your consent, for advertising, which you can withdraw at any time in Privacy & Security → Ad privacy choices; and (d) where the law requires it.
Your rights. You have the right to access, correct, erase and restrict the processing of your data, to object to processing, to data portability, and to withdraw consent at any time without affecting processing that happened before. Contact helperhivesupport@gmail.com and we will respond within one month.
International transfers. Your data is processed outside your country, including in the Philippines and Singapore. Our service providers rely on recognized safeguards for these transfers, such as standard contractual clauses.
Complaints. You may complain to your local data protection authority — in the UK, the Information Commissioner's Office (ico.org.uk).
11. Children
HelperHive is for adults (18+). We do not knowingly collect data from minors; such accounts will be deleted.
12. Changes
We may update this policy; the current version and date are always shown in the App and on our website. Material changes will be flagged in the App.